Project Manager, Merchant Experience

The Sage Group’s client is looking for a Project Manager for their Launch Team to drive the onboarding and launch team’s top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants’ launch experience where you’ll have opportunities to improve efficiency, time-to-value, and internal processes. You’ll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Associate Manager, Strategy & Operations and work within our Platform Operations organization. This role is primarily remote with some requirements to be on-site at the corporate office. Additionally, the role may require up to 10% of travel to merchant launches around the US.

Responsibilities:

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, products, and people to move the numbers
• Be a Bbot product expert with a high level of proficiency in all associated integrations
• Create merchant training materials to encourage staff understanding and adoption
• Perform quality assurance testing to ensure full functionality of ordering site prior to launch
• Train merchant staff on effectively using the Bbot platform
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Requirements:

• Bachelor’s degree or equivalent work experience 4-5 years of work experience in project management or account management
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Experience working successfully cross functionally with individual contributors Excellent external and internal customer presentation skills
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross functionally with other departments

Duration:

4 months
Location: Remote (NY or SF Preferred)
Compensation: $53.90/Hour