Data Analyst

Data Analyst

Position Overview

We are seeking a detail-oriented Data Analyst to support customer master data, order monitoring, and operational data-quality initiatives for a fast-paced technology and logistics organization. This freelance opportunity is ideal for a proactive professional who can manage competing priorities, communicate effectively in a remote environment, and adapt quickly to evolving business needs.

Key Responsibilities

• Create new customer records and assign appropriate customer roles within internal systems.

• Contact customers to obtain missing information and verify submitted data for accuracy.

• Investigate, troubleshoot, and resolve customer setup issues using established procedures.

• Partner with leadership on complex issues affecting multiple processes or systems.

• Complete assigned requests within service-level timelines and provide timely status updates.

• Maintain high standards for data accuracy, validity, completeness, and consistency.

• Create and update master-data procedures, documentation, and standard operating procedures.

• Develop working knowledge of how customer requests affect downstream processes and systems.

• Monitor approximately 5–10 orders at a time while managing side projects and competing priorities.

• Identify production technical issues and escalate them to IT or engineering teams as appropriate.

• Contribute to operational projects and continuous process-improvement initiatives.

Role Expectations

• Work a part-time schedule of approximately 30 hours per week.

• Maintain flexibility to support occasional one- to two-week overtime periods when needed.

• Adapt effectively to context switching, rapid learning, and changing processes.

• Provide clear and consistent updates on active work, priorities, and risks.

• Be available for one to two weekends per month based on business needs.

• Balance responsiveness with accuracy while managing multiple requests in a high-volume environment.

Required Skills & Qualifications

• 2.5+ years of experience in data entry, data operations, back-office operations, or a related field.

• Strong customer-service skills, including responsive communication, follow-up, and issue resolution.

• Experience validating data, completing accuracy checks, and troubleshooting data or system issues.

• Ability to monitor orders and manage multiple simultaneous requests with close attention to detail.

• Clear written and verbal communication skills for collaboration with customers and internal teams.

• Ability to recognize and appropriately escalate technical or system-related issues.

• Comfort using Microsoft Excel and Google Sheets for tracking, validation, and reporting.

• Experience maintaining SOPs, supporting process improvements, and working effectively in remote settings.

Preferred Qualifications

• Experience in logistics, customer support, IT operations, or another high-volume operational environment.

• Experience supporting customer master data, order management, or connected systems and workflows.

Employment Type: Freelance
Assignment Dates: August 31, 2026 – November 30, 2026
Location: Remote
Schedule: Part-time, approximately 30 hours per week